Confidently manage both the process of customer returns and your returns to vendors with SouthWare’s Return Authorizations. Designed as an add-on module to SouthWare’s Inventory Control, Return Authorizations lets you manage your inventory in conjunction with items being returned from customers and items being returned to vendors.
Other processes such as receiving and sales returns integrate seamlessly with Return Authorizations so your return information is always as current as the last related information entered anywhere in the system. And if you sell or service equipment, Return Authorizations integrates the information from the Service Management Equipment Tracking module and Service Orders module for situations such as exchanges.
Key features include:
Handle complex situations such as exchanges, warranties, and advance swaps
Track the status of returned items to identify situations that need follow up attention
Know whether you’re expecting a vendor repair, replacement, credit, or refund
Automatically close your vendor returns from other modules
Track the items you’ve authorized your customers to return
Know what you’re supposed to do when you receive a particular customer return
Keep track of labor reimbursement amounts owed to you by a vendor
Automatically create the appropriate inventory and general ledger adjustments as you process returns